How it works

From first report to final check

Four steps, one queue. Here's the whole LEIS workflow — the same one running in restaurants, hotels, and factories today.

  1. Step 1 / 4

    Report an issue

    Staff open LEIS — or scan a QR code on the equipment or room — and submit the issue with a title, description, photos or videos, category, and location. Thirty seconds, from the spot where the problem is.

    New report

    Room 204 · Floor 2

    Location pre-filled from the code

  2. Step 2 / 4

    Assign and prioritize

    Managers set the priority — low, medium, or high — pick a due date, and assign the task to the right person or team. Everyone involved is notified instantly, on the device they already carry.

    #001Pending
    ToptaniElectrical

    Fryer stopped working

    The fryer in the kitchen stopped working during service. It's likely an electrical issue.

    LowMediumHigh
    Due Jun 24Assignee —

  3. Step 3 / 4

    Resolve together

    Assignees update progress, add comments and media, and mark the task resolved. Escalation rules keep overdue and high-priority work visible until it's actually done.

    AR

    Checked the breaker — it's the socket. Replacing it now, done in ~20 min.

    Perfect. Attach a photo when it's back up.

    EK
    AR

    fryer-fixed.jpg

    Back up and running.

    Marked as resolved

  4. Step 4 / 4

    Analyze and improve

    Dashboards show open issues, resolution times, and hotspots per location, and a full audit trail records every step for compliance and reviews. That's how recurring problems stop recurring.

    This week

    All locations

    12

    Open issues

    48

    Resolved this week

    3.2h

    Avg. resolution

    Resolved Opened
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